FAQs

Frequently Asked Questions

Orders

How do I place an order?

Simply select your favourite products, add them to your basket and proceed to checkout. You will receive an order confirmation email once your purchase has been completed.

Can I change or cancel my order?

If you need to make changes, please contact us as soon as possible. Once an order has been processed or dispatched, we may not be able to modify it.

Delivery

Where do you ship?

We currently ship across the United Kingdom. International shipping may be available to selected destinations.

How long does delivery take?

Orders are typically processed within 1–3 working days. Delivery within the UK usually takes 2–5 working days depending on the courier.

Returns

Can I return an item?

If you are not completely satisfied with your purchase, you may return unused items within 14 days of receiving your order.

How do I start a return?

Please contact our support team with your order number and we will guide you through the return process.

Sizing & Fit

How do I choose the right size for my pet?

Each product page includes a detailed size guide. We recommend measuring your pet and comparing the measurements with our size chart to ensure the best fit.

Are your harnesses adjustable?

Yes. Most of our harnesses feature adjustable straps to provide a secure and comfortable fit.

Products

What materials do you use?

Our products are designed with both comfort and durability in mind. We carefully select materials that are safe, soft and suitable for everyday use.

Are your products suitable for everyday use?

Yes. Our collections are created for daily life with pets — combining comfort, function and timeless design.

Travel Bags

Are your travel bags comfortable for dogs?

Our travel bags are designed to provide a stable and comfortable space for small dogs during outings and travel.

Some models feature specially designed internal cushioning to support your dog’s body and help them rest comfortably while on the move.

Toys

Are your toys safe for pets?

Our toys are made with pet-friendly materials and designed for interactive play. We recommend supervising your pet during playtime and replacing toys if they become worn.